BlackHouse Terms & Conditions
Please carefully review the BlackHouse online Terms & Conditions section which informs you of the Terms & Conditions and Disclaimer that apply to you every time you purchase from BlackHouse. All users are subject to these Terms & Conditions and Disclaimer set forth on the website under Scottish Law. By accessing or using any part of the website, you expressly agree to and consent to be bound by all the Terms & Conditions and Disclaimer. You certify that you have read and agree to the Terms & Conditions and Disclaimer of BlackHouse. If you do not agree to the Terms & Conditions and Disclaimer you may not access or use any part of the website.
Prices shown are in effect from January 1st 2020 to December 31st 2020, however BlackHouse reserves the right to alter any prices during this period. All prices shown are in pounds Sterling (£).
Ordering and Confirmation of Orders
When ordering with BlackHouse customers are asked to enter valid contact details. We use PayPal for secure payments processing of debit/credit card details. Customer debit/credit card details are processed securely by PayPal and are not seen or stored by BlackHouse. Customer details are confidential and will not be passed onto any third parties. BlackHouse will only use email addresses occasionally to keep customers informed of new products. If you as a customer do not wish to receive these emails and be removed from the contact list, please send an email to firstname.lastname@example.org with the subject heading of ‘Unsubscribe’.
All customers will be asked to provide a valid email address and contact telephone number in the unfortunate event of any problems arising.
We only accept payment for goods online by debit or credit card via PayPal. No exceptions will be made. All prices shown are in pounds Sterling (£), or converted to currencies selected from pounds Sterling (£), and non-UK purchases will be converted into pounds Sterling (£) for payment purposes.
We accept Visa/Delta/Electron - MasterCard/Eurocard - Maestro - American Express - PayPal Top Up Card.
Debit cards are accepted if they have a Visa or MasterCard logo.
For payment you will be redirected to PayPal secure sites to complete the checkout process. A PayPal account is not required and you do not need to create one to purchase online from BlackHouse.
BlackHouse reserves the right to withhold any item until full payment has been received and secured.
Debit/Credit Card Security
BlackHouse has SSL certification that uses 256-Bit encryption to securely protect your payment data. BlackHouse uses PayPal to securely process debit/credit card details when an order is placed. PayPal are secure debit/credit card transaction processors. This means that they take debit/credit card details and process them via customers debit/credit card providers in a secure manner. PayPal are industry leaders in this field, and have many years’ experience in dealing with debit/credit card transactions. By using this system customers can be assured that they are getting the most secure online payment possible, protecting customers from any fraud or misuse of their credit/debit card details, and ensuring that customers and merchants alike can have confidence that nobody can impersonate PayPal to obtain confidential information.
Delivery and Shipping
We aim to deliver all items ordered within 14 working days within the UK and Ireland, and within 28 working days out-with the UK and Ireland. Items ordered will be delivered by recorded delivery or international signed for delivery so it is important that there is someone at the delivery address to sign for the receipt for goods. BlackHouse cannot be held responsible for any delay in delivery due to postal strikes or other Force Majeure (“Acts of God”, war, natural disasters etc) within or outside the UK. You will be notified promptly of any delay in dispatch by BlackHouse.
Here in Scotland we are always aware of our beautiful environment and looking after what we have so we can pass it onto the next generation. So here at BlackHouse we will dispatch/ship every order we receive with the minimal amount of packaging possible in order to cut down on wastage, and make it more environmentally friendly. Every BlackHouse Harris Tweed Bag is dispatched/shipped ‘flat’ to prevent use of wasteful cardboard boxes.
Shipping charges will be added and charged to each order automatically, and is calculated on whether the delivery destination is in the UK, Europe or Worldwide (out-with the UK or Europe).
We have every confidence in our products, however if you as a customer are not entirely satisfied with your purchase, please let BlackHouse know by telephone or email within 7 days of the receipt of goods. When returning goods, whether for refund or exchange, please ensure that you obtain and retain proof of postage as BlackHouse cannot be responsible for goods lost or returned goods damaged in the post. BlackHouse will not be responsible for any costs incurred for returns postage of unwanted or cancelled goods. All goods must be returned in their original packaging and in their original, unused condition and securely wrapped. Unfortunately, BlackHouse cannot refund or exchange used or customer damaged items. Please note that the returns policy is only valid for 14 days from the receipt of goods by you. BlackHouse will consider, but are not obliged to accept any returns submitted outside these periods.
In the event of exchanges, due to the limited availability of handbags in each category and tweed, BlackHouse cannot guarantee that the handbag exchange will still be available on the website. Please note that priority will be given to new orders, which may result in your handbag exchange being unavailable. BlackHouse do not design and make handbags to order. Exchanges will not occur until the original goods being returned have been received by BlackHouse. All goods must be returned in their original packaging and in their original, unused condition and securely wrapped. For the return of goods for exchanges, BlackHouse must be informed by telephone or email within 7 days of the receipt of the original goods. BlackHouse will not be responsible for any exchange postage costs incurred.
Refunds and exchanges will not, under any circumstances, be accepted at any craft fair events attended by BlackHouse.
When returning goods all items returned to BlackHouse must be sent by recorded delivery, and a proof of postage obtained and retained.
All goods returned in their original packaging and in their original, unused condition will receive a full refund, excluding the costs incurred for returns postage of unwanted or cancelled goods. Any refunds will be refunded through PayPal only to the credit/debit card from which the original payment to BlackHouse was made, with no exceptions. Please note that the refunds policy is only valid for 14 days from receipt of the goods by you. BlackHouse will consider, but are not obliged to accept any returns submitted outside these periods.
BlackHouse must be informed of any cancellation of the order within 24 hours of the initial order, either by email or telephone within normal working hours. If you decide to cancel after receipt of the goods, BlackHouse will not be responsible for any costs incurred for returns postage of cancelled goods.
Each BlackHouse Harris Tweed Bag is made individually, and therefore there is no guarantee that every bag will be identical. All bag sizes given are approximate. BlackHouse take all possible care to reproduce and describe items accurately, but due to graphic printing/scanning limitations all colours represented may not be exact representations of the Harris Tweed being viewed. Unfortunately, it is not possible under any circumstances to send by post sample swatches of Harris Tweed. Please also be aware that BlackHouse Harris Tweed Bags may not be 100% waterproof. BlackHouse will not be held responsible for any damage caused to personal belongings/effects.
BlackHouse reserves the right to make any minor alterations in Bag design without prior notice.
It is strictly prohibited to resell BlackHouse Harris Tweed Bags on to any retail outlets or through the internet in the UK or worldwide. Legal action will be taken against any individual, person or persons, company or outlet found doing so, and will be prosecuted according to Scottish Law.
Copyright & Trademarks
All BlackHouse website images are protected by copyright. Any individual, person or persons, company or outlet in the UK or Worldwide found to be replicating, copying or otherwise using these website images without the express permission of BlackHouse will be prosecuted in Scotland according to Scottish Law. The BlackHouse logo is a Trademark.
Scottish Law applies. Any legal action will be conducted in Scotland under Scottish Law.